17 September 2011

The coffee pot saga continues

Do y'all remember how almost a year ago we had issues with our super expensive coffee pot?  Not really?  Here, click here and refresh your memory... it's alright, I'll wait.


So, here we are, almost a year later and guess what happened last week - the inferior pot stopped brewing full pots of coffee.  It had "ESO" disease - Excessive Steam Output - which made for nasty coffee and half empty promises, I mean pots.  I was heartbroken.  I had grown to love this cheaper machine.  It did what I asked of it and never once complained.  I could rely on it starting while I was still sleeping and cleaning without making me cry on the floor in the fetal position.  It was a true friend.. and now it was dead.  I pulled out our back up pot (yes, we have a back up pot we bought a year ago to tide us over while our expensive pot kept getting replaced) and reached for the phone.  I figured I would call the manufacturer, knowing that there was probably nothing they could do for me since it had been so long.  Fingers crossed, I dialed.

At the end of the conversation, I was in tears.  Not because I was upset but because I was amazed.  I had a new coffee pot in the mail to me - and it was the original thermal decanter one that had started this whole journey.  No questions asked.  No hassle or run around.  They looked at the facts, made an adjustment, apologized for the defect and did what they could to fix it to the best of their ability.  In short, they acted as a company should - and I was befuddled again, but in a good way.

Two days ago, the replacement pot showed up.  So far we have bonded and our relationship is on track but I have not forgotten how temperamental she was when it came time to be cleaned.  I will keep my guard up until we have made it through our first 'bath' - if she does fine with it, my heart will sing and I will be a loyal customer for life... if she throws herself into P.O.W. torture mode, I will simply call her owners and request my monies back so that I may continue on my journey to find the perfect coffee pot. I must say though, where they lack in durability, they more than make up for in service.

Fingers crossed, the love affair continues for many years to come.

1 comment:

  1. Great customer service makes me cry as well. Good luck with your new coffee maker, hopes this relationship last longer than the previous! :)


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